Transaction Terms and Conditions
Please read the following important terms and conditions before you buy any digital content from us.
Summary of some of your key rights:
| The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once you have accessed the digital content provided you have been told this and have acknowledged this. The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. – if your digital content is faulty, you’re entitled to a repair or a replacement; – if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back; – if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation. This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully. |
Important information on downloading costs and ‘bill shock’:
| When you buy your digital content you may need to download or stream elements of the content onto your computer or device. Please check the file size of your digital content carefully as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting. |
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- ‘we’, ‘us’ or ‘our’ means Just Chill Mama Ltd.; and
- ‘you’ or ‘your’ means the person buying digital content from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us via email at support@justchillbabysleep.co.uk or via the Contact Us page on our website https://justchillbabysleep.co.uk/contact/
- Introduction
1.1. If you buy digital content from us you agree to be legally bound by this contract.
1.2 You may only buy digital content from our site for non-business reasons.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any digital content you also agree to be legally bound by:
1.4.1 our Website Terms and Conditions and any documents referred to in them;
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one (1) months’ notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply.
All of the above documents form part of this contract as though set out in full here.
- 2. Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.
2.2 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
- 3. Your privacy and personal information
3.1 Our Privacy Policy is available at https://justchillbabysleep.co.uk/privacy-policy/
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
- 4. Ordering digital content from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order for digital content by selecting to “take this course” and adding it to your shopping cart, proceeding through the checkout process and then clicking “Place order”.
4.3 Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that the hardware and software requirements of your computer or device mean that you can access the digital content.
4.4 When you place your order at the end of the online purchase process (i.e. when you click on the “Place order” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.5 We may contact you to say that we do not accept your order. This is typically for the following reasons:
- the digital content is unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the digital content from us;
- we are not allowed to sell the digital content to you; or
- there has been a mistake on the pricing or description of the digital content.
4.6 We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point:
- a legally binding contract will be in place between you and us; and
- we will provide you with instructions on how to access the digital content.
- 5. Right to cancel this agreement
5.1 You have the right to cancel this agreement within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day you purchase the digital content.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this agreement by a clear statement (for example, by email). You can use the model cancellation form set out in the box below, but it is not obligatory.
| Cancellation form To: support@justchillbabysleep.co.uk I/We hereby give notice that I/We cancel my/our agreement for the supply of the following online course ordered on [insert date]. [insert name of consumer(s)]: [insert address of consumer(s)]: Signature of consumer(s) (only if this form is notified on paper), [insert date] |
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 You do not have the right to change your mind or request a refund in respect of the digital content or related content once you have started to download or access it.
- 6. Effects of cancellation
6.1 If you cancel this agreement, we will reimburse to you all payments received from you.
6.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this agreement.
6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
- 7. Permission to use the digital content
7.1 When you buy the digital content and access it (see clause 4.6(b)), you will not own it. Instead we give you permission to use it (also known as a “licence”) for the purpose of you using and enjoying it according to this contract.
7.2 The digital content:
7.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
7.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;
7.2.3 may not be:
a) copied by you except for a reasonable number of necessary back-ups;
b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
c) combined or merged with, or used in, any other computer program;
d) distributed or sold by you to any third party;
7.2.4 includes:
a) updates;
b) upgrades;
c) new releases;
d) new versions; and
7.2.5 contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
7.3 Except where you have permission to use the digital content under this clause 8, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
- 8. Access to the content
8.1 Once you have clicked on the “Place order” button and received the Confirmation Email (see clause 4.6) you will be provided with details on how to access the digital content.
8.2 We may provide access to your digital content in instalments. If you want to see whether your digital content may be delivered in this way, the details of the delivery format will be set out on the course page.
8.3 If something happens which:
8.3.1 is outside of our control; and
8.3.2 affects you being able to access the digital content,
we will let you have a revised time for when you can expect to be able to access the digital content.
- 9. Pay
9.1 We accept the following credit cards and debit cards: Visa, Mastercard, American Express. We do not accept cash.
9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
9.3 Your credit card or debit card will only be charged when you purchase the digital content (see clause 4).
9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
9.4.1 Verified by Visa;
9.4.2 Mastercard®SecureCodeTM; or
9.4.3 American Express SafeKey.
9.5 The price of the digital content is in pounds sterling (£)(GBP).
- 10. Nature of the digital content
10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:
10.1.1 is of satisfactory quality;
10.1.2 is fit for purpose; and
10.1.3 matches its description.
10.2 We must provide you with digital content that complies with your legal rights.
10.3 When we supply the digital content:
10.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
10.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and
10.3.3 you acknowledge that there may be minor errors or bugs in it.
- 11. Faulty digital content
11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
11.1.1 contact us using the contact details at the top of this page; or
11.1.2 visit the Citizens Advice website www.citizensadvice.org.uk.
11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
11.3 Please contact us using the contact details at the top of this page, if you want:
11.3.1 us to repair the digital content;
11.3.2 us to replace the digital content;
11.3.3 a price reduction; or
11.3.4 to reject the digital content and get a refund.
11.4 To avoid faults in the digital content happening, you must:
11.4.1 install any fixes, updates, upgrades, new releases or new versions as soon as reasonably possible after we tell you that they are available to be downloaded;
11.4.2 use it only on the recommended third party software and equipment set out on our website.
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
- 12. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
- 13. Limit on our responsibility to you
13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
13.1.1 losses that:
a) were not foreseeable to you and us when the contract was formed; or
b) that were not caused by any breach on our part;
13.1.2 business losses; and
13.1.3 losses to non-consumers.
- 14. Disputes
14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with:
14.1.1 the digital content;
14.1.2 our service to you; or
14.1.3 any other matter,
please contact us as soon as possible.
14.2 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
14.2.1 let you know that we cannot settle the dispute with you; and
14.2.2 give you certain information required by law about our alternative dispute resolution provider.
14.3 If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
14.4 The laws of England and Wales will apply to this contract.
- 15. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.